All orders placed before 3.00PM will be processed and despatched same day from our warehouse. Your items will be despatched via Royal mail or Parcelforce dependant on the delivery choice you have selected and the size of parcel. Due to location, local orders may be facilitated by our local branches.
We do not show stock levels on our site, all items listed are deemed to be standard stock lines. However, we sometimes sell out of items. In this rare occurrence we will contact you with an anticipated delivery date or to offer a suitable replacement of equal specification.
We offer a Free Delivery service to UK Mainland destinations on all orders over £50 including VAT this will be on a 2 working day service, however you may wish to upgrade this to a priority service see below.
A carriage charge of £3.59 (Inc Vat) will be chargeable on all orders under £50
Standard delivery times are 24hrs or 48hrs (standard working days) to mainland UK.
Most delivery services do not operate over Bank Holidays and Sundays. So please allow for these when placing your order.
Deliveries to Northern Ireland, Channel Islands, Scilly Islands, Isle of Man, Scottish Islands & Highland areas of Scotland may take up to 72hrs and incur an additional carriage charge, this will be notified to you at time of checkout. Attempts to bypass our checkout system and attain a lesser postage fee than is feasable for the actual delivery location, could result in your order being held until an additional carriage fee is paid.
Bulk Deliveries may incur additional charges; we will always notify you of any additional charges if applicable.
An Upgraded “priority” delivery service can be selected as below, this will provide you with updates on your parcel from the minute it leaves our warehouse, option for you to select a preferred delivery day or place including a local post office or specified neighbour and a range of delivery options including Saturday and Sunday deliveries.
Express 24 - Next Working Day Delivery - £5.75
Express AM - Next Working Day Before Noon - £10.99
Express 10AM - Next Working Day Before 10AM - £16.99
Express 9AM - Next Working Day Before 9AM - £18.99
Saturday Delivery - Delivery on Saturday - £24.99
Sunday Delivery - Delivery on Sunday - £29.99
We send tracking details, for items sent on any Express service, to the email address or SMS mobile number supplied at the time of payment. Please ensure you enter these correctly at time of order.
For items sent on non upgraded service please email us at email@example.com for tracking details.
Receipt of Item/s
To ensure the safe delivery of your parcel, we need a signature to confirm successful delivery. If there is nobody to receive the parcel, the driver will either attempt delivery to a neighbour or take your parcel to be securely held at the local Post Office or local depot.
The driver will have left a card stating the location of your parcel. Please follow the instructions left by the driver.
Our carrier hopefully will be able to deliver your parcel with no problems however if no delivery can be made they will leave contact details explaining how you can receive your parcel. After 7 days they will return the delivery to us. Unfortunately we are charged for this and will need to recharge for re-delivery.
If your delivery arrives damaged and appears to have been caused whilst in transit, please sign as "BOX DAMAGED" in the notes section of the drivers signature area and you should notify our customer service team immediately on 01484 718888 or by email firstname.lastname@example.org
Further information on receiving your parcel can be found here www.parcelforce.com/receiving/parcel-delivery