Refunds, Returns & Cancellations
Information on what to do if you want to send your item back
Requirements for returning your order
Our returns policy allows you 14 calendar days to return any items you’re not quite sure about. This two week returns period starts from the day you receive your order.
This only applies to unopened items in their original, sealed packaging and special, modified or bespoke items (for example cable cut to measure) are excluded from this.
Customers must return unwanted goods at their own cost using a 'signed for' carrier service. We are unable to exchange items that are not damaged or defective after these fourteen days, nor if they have been used or removed from their original packaging. Upon inspection, the sale will be credited less the initial carriage charge.
Please note that returned 'Special Order Items' may incur a handling charge depending upon the manufacturer's terms. This may be as much as 40% of the original invoiced amount from some manufacturers. Please carefully check and confirm all specifications before ordering.
Faulty Goods must be returned within the manufacturers warranty period (normally 1 year).
Products with a manufacturers warranty will be replaced, repaired or refunded at our discretion.
Returning your order
All requests for returns including faulty product claims must be pre-authorised by our customer service team by contacting them on 01484 718888 or via email. Normally, a return authorisation number will be provided, but details of how to return your goods will be given to you at that time. Items returned without the necessary returns authorisation will be refused and this may delay or obstruct your refund being processed.
Upon contacting us, one of our advisers will instruct you as to how the item can be returned.
Refunds will normally be processed within 1 working day of the goods being correctly returned and funds reimbursed back to the payment card used at time of order, if this card has expired or is no longer in operation then please contact our customer service team. An email will be sent to you indicating that the refund has been processed however it can take up to 5 working days for the funds to be processed by your bank or Paypal, so please direct any queries to the relevant company when chasing up refunds.